Cool Orca App
Nevertheless, to protect each participant of the marketplace, we have decided to develop a common set of rules relevant to everyone who initiates communication on CoolOrca and those who agree to have a conversation within the platform.
We prohibit participants of CoolOrca marketplace:
Want to learn more about the healthy communication policy between Marketplace members? Please read the information below.
Frequently Asked Questions
Does CoolOrca keep track of user messages and then store them?
Marketplace may monitor individual messages with attachments between users to detect fraud, spam, illegal content, and other serious violations of its policies. But we do not store messages applicable to such situations.
CoolOrca users wish to keep all correspondence private; however, when you communicate outside of our marketplace, we cannot provide proper support and protection when problems arise.
Does CoolOrca have the right to distribute personal email addresses?
The administration of the trading platform does not place the email addresses of users in the public domain. Instead, we use pseudonym tactics to replace real email addresses. This effectively protects buyers and sellers by keeping their personal data private. When communicating with other users, your email address will appear in an encrypted form, your email appears like 63ae59ac280fe0fa69@members
What is the right way to handle threats from other participants?
If you receive threats from sellers or buyers, we recommend report it to us immediately. Our experts will review specific situations and propose actions to block the offending user's even record. Also, be sure to notify local law enforcement agencies about online threats.
If a user has left feedback that I think is unfair, can I remove it?
Reviews with profanity, threats, or any expression of aggression are strictly subject to removal by the administration. Although we don't approve of rude comments, and have no right to remove them. Primarily if they are related to a specific transaction.
In such situations, we advise you to contact the user and ask to change the review.
Policy on
communication between members of the marketplace
All members of our marketplace have the right to send messages to each other through the internal CoolOrca chat room. We encourage communication between buyers and sellers, but we are negative to any attempts at spamming, offers to buy or sell off Coolorca, letters containing threats, aggression, and profanity. Furthermore, we forbid members to share personal information such as phone numbers, residential addresses, and emails. CoolOrca administration can monitor messages sent in the internal chat of the platform for fraudulent actions, threats, spam, and other no less serious violations of the CoolOrca internal policy.
If your actions go against our policy, it may result in suspension of your account or its complete blocking, cancellation of your listings, downgrading, blocking your posts, lowering your seller rating, imposing restrictions on purchases or sales, alerting law enforcement of your actions. We do not refund fees that have been paid or are due in connection with listings or invoices about which the marketplace administration takes such action.
We ask users to be vigilant. We do not monitor any correspondence outside of the CoolOrca site.
What are our general recommendations?
Spam (email)
We forbid sending spam messages in any form. We mean an email or a part of it by spam, which contains an unsolicited element of commerce and imposition. Spam messages are considered emails on topics that the user has not requested and those that contain the theme of selling goods or services.
For CoolOrca, spam is:
Strictly forbidden:
Email sites pretending to be CoolOrca - individual platform members notified our administration when they requested to disclose personal data in messages. Visually they looked like the ones that CoolOrca officially sends out, but in fact, they are scammers. Find out what false CoolOrca sites look like and always notify us when you receive these kinds of fraudulent messages.
Platform sellers are strictly forbidden to send buyers direct email addresses when posting ads or in their store on the CoolOrca website. Instead, we suggest that buyers pay attention to the "Ask a question" option, which is available at the bottom of the detailed product description, to send the seller a personal message.
If you receive a warning from our administration (in case of a platform violation) but believe that it was sent by mistake, or you have been banned from any activity on CoolOrca for a similar reason, please contact us to get more information.
Threats
When communicating on CoolOrca, threats of physical violence are unacceptable, even those sent by email and sent in groups and other public areas.
An example of a death threat: «If you don't tell me tomorrow that you're buying the product, I'll come and break your legs».
If you receive any kind of threat, be sure to notify local law enforcement. Also, be sure to contact your local phone company (if the threat came from a phone call) or your ISP (if the threat was received via email).
Profanity and aggression use
Sellers and buyers are not allowed to use profanity or show aggression while communicating with each other on the CoolOrca platform.
Comments in feedback with inappropriate content
Those that are subject to deletion:
We can delete feedback comments of the following types:
Not subject to deletion:
The following types of reviews cannot be removed:
Additional information
Your email address and other personal information may be disclosed to another party due to a successful transaction with you on the CoolOrca trading platform. We monitor reports of incorrect use of this data. Be sure to read our UserPrivacy Notice to obtain more information about the regulations and principles for the processing of personal data.
Why did CoolOrca create the represented policy?
The interaction of the trading platform member is a fundamental link in the buying and selling processes on CoolOrca. Our goal is to make these processes as open and successful as possible. Every participant should feel safe, and we are working to improve it.
